I had the pleasure of meeting Jules Coleman at a press event in Manchester, a few weeks ago. She is one of the cofounders of Hassle.com, an online platform that allows you to find a cleaner for a flat rate of £10 per hour, with a money-back guarantee.
Before meeting Jules, I had actually used Hassle.com a couple of times in the past. The first experience was fault free and the cleaner did a great job. The second time, I had an issue with the cleaner not arriving at my house, but the customer's service team did an excellent job in rectifying this and getting me a new cleaner at my convenience. Sadly after the second experience I wasn't keen to retry the service.
However as my parent were visiting for the bank holiday weekend, I thought it would be a good idea to give my house a good clean prior to arrival. So I thought I would give the service another try and make use of the 3-hour clean I was gifted at the event.*
So the weekend before my parents were due to come, I went onto the website and popped in my postcode. I opted for a one-off clean for a specific date and time but there is the option to book the same cleaner on a more regular basis. The 'clean calculator' is a useful addition on the website that helps you choose how long you may need a cleaner for, based on the number of bedroom and bathrooms in the house and extra tasks needed ie cleaning the oven/fridge. If you are adverse to buying cleaning products, there is also an option for the cleaner to bring some along.
Once I entered my address, my request was sent to vetted cleaners in my local area who are registered with Hassle.com and the first cleaner to accept the request would do the job. As a user, I was able to view the profiles and reviews of the different cleaners.
Jane accepted by request and became my cleaner for 3 hours. She arrived promptly and after I showed her where everything was, she got on with the job. In the meantime, I could get on with work related projects (this is sadly how I have to spend some of my "free time"). After 3 hours, she was done and my house was the cleanest it had been since my last Hassle.com clean. She even mopped the floor twice!
Overall, Hassle.com offers a very simple yet great service. Even when I had a problem with a cleaner, the company was able to rectify this in a timely and convenient manner. We all accept that services cannot always run smoothly so it is always great to see excellent customer service.
As a junior doctor, free time is a rarity! So when I do manage to get some, cleaning my house isn't high in my list of things to do. Hassle.com is a dream for people like me - the busy young professional. The service is affordable and convenient, so why should I clean myself!
The company although based in London, offers the service in London, Dublin, Paris, Manchester, Leeds, and Birmingham; with plans to extend to more locations.
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*Although I was gifted this clean, all the opinions about the service are mine.